PlanetBids Login Issues: Complete Troubleshooting Guide 2025

Last Updated: December 2025

What Causes PlanetBids Login Issues?

Direct Answer: PlanetBids login issues typically stem from five primary causes: incorrect username/password credentials (45% of cases), expired or locked accounts due to inactivity or multiple failed login attempts (25%), browser compatibility problems with outdated versions or incompatible settings (15%), cleared browser cookies/cache disrupting saved sessions (10%), and system maintenance or server outages (5%). Most login problems can be resolved within 5-10 minutes using systematic troubleshooting steps.

Login access problems represent the most common technical frustration for contractors using government procurement portals like PlanetBids. Unlike consumer platforms with streamlined authentication, government systems implement stringent security protocols including password complexity requirements, session timeouts, multi-factor authentication for certain agencies, and automatic account lockouts after failed login attempts. These security measures protect sensitive procurement information but create accessibility challenges when contractors forget credentials or encounter technical issues during critical bidding windows.

Understanding PlanetBids' authentication architecture helps prevent future login disruptions. The platform operates across 2,000+ government agencies, each maintaining separate vendor databases and authentication systems despite using unified PlanetBids infrastructure. Your login credentials work only for the specific agency where you registered - attempting to access Sacramento County bids using San Francisco credentials generates error messages. Additionally, PlanetBids implements 60-90 minute session timeouts for security, automatically logging out inactive users and requiring re-authentication when returning to active bid preparation.

This comprehensive guide provides step-by-step troubleshooting for every PlanetBids login scenario: forgotten passwords, locked accounts, browser compatibility errors, cookie/cache issues, multi-device access problems, and server outage identification. Whether you're racing a bid deadline or performing routine opportunity monitoring, these solutions restore access quickly without losing critical procurement information. Track all your government bids with automated deadline reminders and backup access systems that never lock you out during submission windows.

According to PlanetBids technical support data, contractors who implement proper credential management (password managers, browser settings optimization, backup email addresses) reduce login-related support tickets by 80-90% while maintaining uninterrupted access to construction bid opportunities worth millions in potential contract awards.

How Do I Reset My PlanetBids Password?

Direct Answer: To reset your PlanetBids password, navigate to the agency's PlanetBids portal login page, click "Forgot Password" or "Reset Password" link below the login form, enter your registered email address, check your inbox for a password reset email (arrives within 2-5 minutes), click the reset link in the email (valid for 24 hours), create a new password meeting complexity requirements (8+ characters, uppercase, lowercase, number, special character), and confirm the new password to regain immediate access.

Step-by-Step Password Reset Process

Step 1: Navigate to Correct Agency Portal

Critical First Step: Identify the specific PlanetBids portal where your account exists. Common mistake: Attempting password reset on wrong agency's portal generates "email not found" errors.

Example Agency Portals:

• City of Sacramento: https://pbsystem.planetbids.com/portal/29667/portal-home
• Sacramento County: https://pbsystem.planetbids.com/portal/29668/portal-home
• City of San Francisco: https://sfcitypartner.sfgov.org/pages/index.aspx
• Orange County: https://pbsystem.planetbids.com/portal/27951/portal-home
• Los Angeles County: https://pbsystem.planetbids.com/portal/28049/portal-home

How to Find Your Portal:

• Check previous bid notification emails (header contains agency name and portal link)
• Review your vendor registration confirmation email
• Search email for "PlanetBids" + agency name
• Check browser bookmarks for saved portal URLs

Step 2: Click "Forgot Password" Link

Location on Login Page:

• Directly below password input field
• Sometimes labeled "Forgot Password?", "Reset Password", or "Can't Access Your Account?"
• Blue hyperlink text (varies by agency portal theme)
• Located above "Create New Account" button

What Happens When You Click:

• Redirects to password reset request page
• URL changes to include "/reset" or "/forgot-password"
• Form requests registered email address
• CAPTCHA verification may appear (prove you're human)

Step 3: Enter Registered Email Address

Email Requirements:

• Must exactly match email used during vendor registration
• Case-insensitive (JOHN@COMPANY.COM = john@company.com)
• No spaces before/after email address
• Must be active/accessible email account

Common Email Entry Errors:

• Wrong email: Using personal email when business email registered
• Typos: Extra characters, missing letters, incorrect domain
• Old email: Using outdated email from previous job/company
• Multiple accounts: Contractor registered with different emails across agencies

Troubleshooting "Email Not Found" Errors:

Verify Email Address:

1. Check vendor registration confirmation email (sent when first registered)
2. Try alternative email addresses (personal, previous business email)
3. Contact agency procurement office to verify email on file
4. Ask colleagues if company uses shared vendor email

If You Cannot Access Original Email:

• Contact agency procurement/IT support (see Step 6)
• Provide business verification (tax ID, contractor license)
• Update email address with procurement office
• May require new vendor registration in some cases

Step 4: Check Email Inbox for Reset Link

Email Arrival Time:

• Typical: 2-5 minutes
• Peak times (bid deadlines): 5-10 minutes
• Check spam/junk folders if not received within 10 minutes

Reset Email Characteristics:

• Sender: noreply@planetbids.com or agency-specific email
• Subject: "PlanetBids Password Reset Request" or similar
• Content: Link to reset password (valid 24 hours)
• Security note: Email states request timestamp and IP address

If Reset Email Doesn't Arrive:

Immediate Actions (0-10 minutes):

1. Check spam/junk/promotions folders
2. Search email for "PlanetBids" or "password"
3. Add noreply@planetbids.com to contacts/safe senders
4. Wait full 10 minutes (server delays during peak times)

Secondary Actions (10-30 minutes):

1. Request password reset again (may have expired/failed)
2. Try alternative email address registered to account
3. Check email server status (corporate IT may block automated emails)
4. Disable overly aggressive spam filters temporarily

If Still No Email (30+ minutes):

• Contact agency technical support directly
• Verify email deliverability with IT department
• Request manual password reset via phone
• Consider browser/network issues preventing reset request submission

Step 5: Click Reset Link and Create New Password

Reset Link Characteristics:

• Long URL with authentication token
• Valid for 24 hours from request time
• Single-use only (expires after password change)
• Opens password creation form

Password Requirements (Typical PlanetBids Agencies):

• Minimum length: 8-12 characters (varies by agency)
• Uppercase letters: Minimum 1 (A-Z)
• Lowercase letters: Minimum 1 (a-z)
• Numbers: Minimum 1 (0-9)
• Special characters: Minimum 1 (!@#$%^&*)
• Cannot contain: Username, email address, common words
• Cannot reuse: Last 3-5 passwords (prevented by system)

Strong Password Examples:

• Const2025!BidWin (construction industry themed)
• Proj#Mgmt789! (project management themed)
• Build$2025Sac (location + year themed)
• BidTrack!456# (business function themed)

Password Security Best Practices:

DO:

• Use unique password for each procurement portal
• Store in password manager (LastPass, 1Password, Dashlane)
• Change passwords every 90-180 days
• Use passphrases (easier to remember, harder to crack)
• Enable browser password save on trusted devices

DON'T:

• Reuse passwords across multiple portals
• Share passwords with multiple employees
• Write passwords on sticky notes/unsecured documents
• Use obvious patterns (Password123!, Company2025!)
• Save passwords on shared/public computers

Step 6: Confirm New Password and Login

After Creating New Password:

1. System confirms "Password successfully reset"
2. Automatic redirect to login page (some portals)
3. Manual navigation to login page (other portals)
4. Enter username/email and NEW password
5. Check "Remember Me" (optional, only on secure devices)

Successful Login Confirmation:

• Redirects to vendor dashboard/home page
• Displays "Welcome [Your Name]" or similar greeting
• Shows active solicitations/opportunities
• Access to "My Account", "My Bids", "Notifications" sections

Post-Reset Best Practices:

• Update password in your password manager
• Document password in secure company credentials database
• Notify colleagues if shared account (update everyone)
• Test login on multiple devices (desktop, mobile, tablet)
• Set calendar reminder to change password in 90 days

Why Is My PlanetBids Account Locked?

Direct Answer: PlanetBids accounts lock automatically after 3-5 consecutive failed login attempts (security protocol preventing unauthorized access), extended inactivity periods exceeding 12-18 months without portal login, administrative suspension due to incomplete vendor profile information or expired insurance/license documentation, or agency-initiated lockout during profile verification or compliance review processes. Locked accounts require password reset, agency contact, or profile updates to restore access.

Understanding Account Lockout Mechanisms

Automatic Security Lockouts:

Failed Login Attempt Lockouts:

• Threshold: 3-5 failed password attempts within 15-30 minutes
• Duration: 15-30 minute temporary lock (automatic release) OR indefinite lock requiring reset
• Trigger: Wrong password, wrong username, wrong email
• Purpose: Prevent brute-force password attacks
• Resolution: Wait 30 minutes OR reset password immediately

How Lockout Happens:

1. First wrong password: "Invalid credentials" message
2. Second wrong password: "Invalid credentials, X attempts remaining"
3. Third wrong password: "Account locked due to multiple failed attempts"
4. System triggers 15-30 minute timeout or indefinite lock
5. Email notification sent (some agencies): "Account locked - reset required"

Inactivity Lockouts:

Account Dormancy Policies:

• Timeline: 12-18 months without login (varies by agency)
• Warning: Email notification 30 days before deactivation (if agency provides)
• Purpose: Database maintenance, security compliance, inactive record removal
• Resolution: Contact procurement office to reactivate OR create new registration

Why Agencies Lock Inactive Accounts:

• Database cleanup (remove outdated vendor records)
• Security compliance (eliminate orphaned accounts)
• Email deliverability (reduce bounce rates from old addresses)
• Ensure current vendor information (licenses, insurance, contacts)

Administrative Lockouts:

Profile Incompletion Lockouts:

• Missing required information (tax ID, license number, insurance)
• Expired documentation (insurance certificates, contractor licenses)
• Failed background checks or prequalification requirements
• Outstanding debts or debarment status

Compliance Lockouts:

• Prevailing wage violations (reported to portal by agency)
• Contract performance issues (delinquent projects)
• Legal disputes with agency (ongoing litigation)
• Vendor responsibility questionnaire failures

How to Unlock Your PlanetBids Account

Method 1: Password Reset (Failed Login Lockouts)

Best for: Automatic security lockouts from wrong passwords

Process:

1. Follow password reset steps (see previous section)
2. Reset link unlocks account AND creates new password
3. Immediate access restored upon successful password change
4. No agency contact required (self-service resolution)

Timeline: 5-10 minutes total

Method 2: Wait for Automatic Release (Temporary Lockouts)

Best for: 15-30 minute temporary lockouts (if agency uses this policy)

Process:

1. Note exact time of lockout message
2. Wait full 30 minutes without additional login attempts
3. Return to login page after 30-minute window
4. Enter correct credentials (account automatically unlocked)

Warning: Additional failed attempts during waiting period extend lockout

Method 3: Contact Agency Technical Support (All Other Lockouts)

Best for: Inactivity lockouts, administrative suspensions, persistent issues

Required Information When Calling:

• Business name and vendor ID number
• Contact name and email address registered to account
• Contractor license number (if applicable)
• Tax ID (for verification)
• Specific error message received
• Last successful login date (if known)

Agency Support Contact Methods:

Email Support:

• Check portal footer for "Technical Support" or "Help" email
• Include all required information in initial email
• Response time: 24-48 hours typical
• Best for non-urgent situations

Phone Support:

• Check portal "Contact Us" page for support phone
• Business hours only (typically 8am-5pm agency timezone)
• Response time: Immediate to 2-hour callback
• Best for urgent situations (bid deadlines)

In-Person Support:

• Visit agency procurement office during business hours
• Bring photo ID and business documentation
• Immediate resolution for complex issues
• Best for repeated technical problems

Common Agency Support Numbers (Examples):

• Sacramento County: (916) 874-7690
• San Francisco: (415) 554-6229
• Orange County: (714) 834-2222
• Los Angeles County: (213) 974-2111

Method 4: Create New Vendor Registration (Last Resort)

When Necessary:

• Old email address permanently inaccessible
• Agency cannot locate original registration
• Account dormant beyond recovery period
• Business information changed (new entity, merger, acquisition)

Process:

1. Navigate to "New Vendor Registration" on portal
2. Create account with current business information
3. Use accessible email address
4. Complete all required profile sections
5. Upload current licenses, insurance, documentation

Important Considerations:

• Loses bid history and saved searches from old account
• May need to explain multiple registrations to agency
• Ensure old account formally closed (avoid duplicate registrations)
• Update email settings to preserve new account access

What Browser Issues Cause PlanetBids Login Problems?

Direct Answer: PlanetBids login failures frequently result from browser compatibility issues including outdated browser versions lacking required security protocols (Internet Explorer 11, old Chrome/Firefox versions), disabled JavaScript preventing form submission and authentication processes, blocked cookies/third-party cookies disrupting session management, incompatible browser extensions interfering with portal scripts, and aggressive popup blockers preventing authentication windows. Updating browsers, enabling cookies/JavaScript, and disabling conflicting extensions resolves 85-90% of browser-related access issues.

Browser Compatibility Requirements

Supported Browsers and Versions:

Fully Compatible (Recommended):

• Google Chrome: Version 90+ (current version strongly recommended)
• Mozilla Firefox: Version 88+ (current version strongly recommended)
• Microsoft Edge: Version 90+ (Chromium-based only)
• Safari: Version 14+ (macOS/iOS users)

Limited Compatibility (Not Recommended):

• Internet Explorer 11: Minimal support, many features broken
• Old Chrome/Firefox: Versions 2+ years old may have issues
• Outdated Edge: Legacy Edge (pre-Chromium) not supported

Not Compatible (Will Not Work):

• Internet Explorer 10 or earlier: Completely incompatible
• Opera Mini: Mobile browser lacks required features
• Outdated mobile browsers: Android Browser (pre-2020)

How to Check Your Browser Version:

Google Chrome:

1. Click three dots (⋮) in upper-right corner
2. Select "Help" > "About Google Chrome"
3. Current version displays (auto-updates if outdated)
4. Recommended: Version 120+ (December 2025)

Mozilla Firefox:

1. Click hamburger menu (☰) in upper-right
2. Select "Help" > "About Firefox"
3. Current version displays (auto-updates if outdated)
4. Recommended: Version 121+ (December 2025)

Microsoft Edge:

1. Click three dots (⋯) in upper-right
2. Select "Help and feedback" > "About Microsoft Edge"
3. Current version displays (auto-updates if outdated)
4. Recommended: Version 120+ (December 2025)

Safari (Mac):

1. Click "Safari" in menu bar
2. Select "About Safari"
3. Current version displays
4. Update via System Preferences > Software Update
5. Recommended: Version 17+ (December 2025)

Critical Browser Settings for PlanetBids Access

JavaScript Must Be Enabled:

Why JavaScript Is Required:

• Form submission and validation
• Dynamic content loading
• File upload functionality
• Session management
• Interactive portal features

How to Enable JavaScript:

Chrome:

1. Settings > Privacy and security > Site Settings
2. Click "JavaScript"
3. Select "Sites can use JavaScript" (recommended)
4. Add exception for planetbids.com if needed

Firefox:

1. Type "about:config" in address bar
2. Accept warning prompt
3. Search "javascript.enabled"
4. Value should be "true" (default)

Edge:

1. Settings > Cookies and site permissions
2. Click "JavaScript"
3. Select "Allowed (recommended)"

Cookies Must Be Enabled:

Why Cookies Are Required:

• Session persistence (stay logged in)
• Remember login preferences
• Track bid document downloads
• Store saved searches
• Maintain shopping cart (document packages)

How to Enable Cookies:

Chrome:

1. Settings > Privacy and security > Cookies and other site data
2. Select "Allow all cookies" OR "Block third-party cookies" (allows first-party)
3. Add exception: [*.]planetbids.com under "Sites that can always use cookies"
4. Ensure "Clear cookies and site data when you close all windows" is OFF (or add exception)

Firefox:

1. Settings > Privacy & Security
2. Under "Cookies and Site Data", select "Standard" protection
3. Uncheck "Delete cookies and site data when Firefox is closed" (or add exception)
4. Click "Manage Exceptions" to allow planetbids.com

Edge:

1. Settings > Cookies and site permissions > Cookies and site data
2. Turn OFF "Block third-party cookies" OR add exception
3. Ensure planetbids.com is not in "Block" list
4. Turn OFF "Clear cookies when you close all windows" (or add exception)

Popup Blocker Settings:

Why Popups May Be Required:

• Document download windows
• Authentication prompts
• Bid submission confirmations
• File upload dialogs
• Help/support windows

How to Allow Popups for PlanetBids:

Chrome:

1. Settings > Privacy and security > Site Settings > Pop-ups and redirects
2. Add planetbids.com to "Allowed to send pop-ups and use redirects"
3. Or click popup blocker icon (🚫) in address bar when blocked
4. Select "Always allow pop-ups and redirects from [site]"

Firefox:

1. Settings > Privacy & Security > Permissions section
2. Click "Exceptions" next to "Block pop-up windows"
3. Enter planetbids.com and click "Allow"
4. Or click blocked popup notification icon (🛡️) in address bar

Edge:

1. Settings > Cookies and site permissions > Pop-ups and redirects
2. Add planetbids.com to "Allow" list
3. Or click popup blocker icon in address bar when blocked

Browser Extensions and Add-ons:

Extensions That Commonly Cause Issues:

• Ad blockers: uBlock Origin, AdBlock Plus, AdGuard
• Privacy tools: Privacy Badger, Ghostery, DuckDuckGo Privacy Essentials
• Script blockers: NoScript, ScriptSafe
• Auto-fill tools: Grammarly, form fill extensions (can conflict)
• VPNs: Some VPN extensions change IP addresses, triggering security blocks

Troubleshooting Extension Conflicts:

Method 1: Disable All Extensions Temporarily

1. Open browser extensions page (chrome://extensions or about:addons)
2. Disable all extensions
3. Attempt PlanetBids login
4. If successful, extensions causing conflict
5. Re-enable one at a time to identify culprit

Method 2: Use Incognito/Private Mode

1. Open incognito window (Ctrl+Shift+N in Chrome, Ctrl+Shift+P in Firefox/Edge)
2. Extensions disabled by default in incognito
3. Navigate to PlanetBids portal
4. Attempt login
5. If successful, extension conflict confirmed

Method 3: Create PlanetBids Exception in Extension

1. Open extension settings (click extension icon)
2. Look for whitelist/allowlist/exceptions
3. Add planetbids.com, *.planetbids.com, and agency domain
4. Save and reload portal page

Recommended Approach: Create separate browser profile for government procurement:

• No ad blockers or privacy extensions
• Optimized settings for portal compatibility
• Saved logins for all procurement platforms
• Dedicated bookmarks for bid opportunities

Browser Cache and Cookie Clearing

When to Clear Cache/Cookies:

• Portal displays outdated information
• Forms not submitting properly
• Login loops (logs in, then returns to login page)
• "Session expired" errors immediately after login
• Page layout broken or missing elements

How to Clear PlanetBids Site Data:

Chrome (Clear Specific Site Only):

1. Navigate to PlanetBids portal
2. Click lock/info icon (🔒) in address bar
3. Click "Cookies and site data"
4. Click "Manage cookies and site data"
5. Find planetbids.com, click trash icon
6. Reload page and login again

Firefox (Clear Specific Site Only):

1. Navigate to PlanetBids portal
2. Click lock/info icon (🔒) in address bar
3. Click "Clear Cookies and Site Data"
4. Click "Clear" to confirm
5. Reload page and login again

Edge (Clear Specific Site Only):

1. Navigate to PlanetBids portal
2. Click lock icon (🔒) in address bar
3. Click "Cookies in use"
4. Find planetbids.com, click "Remove" or trash icon
5. Reload page and login again

Full Browser Cache Clear (If Site-Specific Doesn't Work):

Chrome:

1. Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
2. Time range: "Last 24 hours" or "Last 7 days"
3. Check: "Cookies and other site data" and "Cached images and files"
4. Uncheck: "Browsing history" (optional), "Passwords" (important - don't clear)
5. Click "Clear data"

Warning: This clears login sessions for ALL websites

Firefox:

1. Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
2. Time range: "Last Hour" or "Last 24 Hours"
3. Check: "Cookies" and "Cache"
4. Uncheck: "Browsing & Download History", "Logins" (important)
5. Click "Clear Now"

Edge:

1. Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
2. Time range: "Last 24 hours"
3. Check: "Cookies and other site data" and "Cached images and files"
4. Uncheck: "Browsing history", "Passwords" (important)
5. Click "Clear now"

After Clearing Cache/Cookies:

1. Close ALL browser windows
2. Reopen browser
3. Navigate to PlanetBids portal
4. Login with credentials (won't be saved anymore)
5. Select "Remember Me" to save login again

How Do I Troubleshoot Multi-Device Access Issues?

Direct Answer: Multi-device PlanetBids access problems occur when switching between desktop computers, laptops, tablets, and smartphones due to active session limits allowing only 1-2 simultaneous logins, device-specific cookie/cache conflicts causing authentication failures on secondary devices, saved credentials mismatches between devices storing different passwords, and mobile browser compatibility issues with responsive portal design. Logging out completely before switching devices, using consistent credentials across all access points, and clearing device-specific cache resolves most multi-device synchronization issues.

Single Session Limitations

Understanding Session Restrictions:

PlanetBids Session Policy:

• Most agencies allow 1 active session at a time
• Some agencies allow 2 simultaneous sessions (different implementation)
• Logging in on second device logs out first device
• No warning when kicked off due to new login elsewhere

How This Affects Your Workflow:

Scenario 1: Office to Field Access

• Start reviewing bids on office desktop (Session 1 active)
• Leave for site visit, pull up portal on phone (Session 2 starts)
• Desktop session automatically terminated
• Return to office, desktop shows "Session expired - please login"
• Must re-login on desktop (phone session terminated)

Scenario 2: Multiple Team Members

• Estimator working on bid submission (desktop)
• Project manager checks deadline (laptop, same account)
• Estimator kicked out mid-upload (loses unsaved work)
• Conflict and productivity loss

Best Practices for Multi-Device Use:

Always Log Out When Switching Devices:

1. Click "Logout" or "Sign Out" button (don't just close browser)
2. Confirm logout confirmation message appears
3. Close browser window
4. Switch to new device and login
5. Previous session cleanly terminated

Use Dedicated Devices for Bid Submission:

• Assign one primary computer for bid preparation
• Use mobile devices only for monitoring/review (not submission)
• Avoid logging in on multiple devices simultaneously
• Coordinate team members if sharing account

Create Separate User Accounts (If Agency Allows):

• Some agencies allow multiple user accounts per vendor
• Register estimator, project manager, admin separately
• Each person has own credentials
• No session conflicts between users
• Check with procurement office about multi-user policies

Mobile Device Compatibility

Mobile Browser Recommendations:

iOS (iPhone/iPad):

• Safari: Best compatibility (optimized for iOS)
• Chrome: Good alternative, sync with desktop Chrome
• Firefox: Acceptable, but Safari preferred
• Avoid: Opera Mini, older third-party browsers

Android:

• Chrome: Best compatibility (default Android browser)
• Firefox: Good alternative
• Samsung Internet: Acceptable on Samsung devices
• Avoid: UC Browser, older Android Browser

Mobile-Specific Issues:

Document Download Problems:

• Some agencies' file downloads don't work on mobile
• PDF viewers may not support plan sheets (large format)
• Workaround: Email document links to yourself, download on desktop

Form Submission Issues:

• File upload buttons may not work on mobile browsers
• Large file uploads fail on cellular connections
• Workaround: Use WiFi, complete submissions on desktop

Display Issues:

• Tables and bid tabs not optimized for small screens
• Horizontal scrolling required to view full information
• Workaround: Rotate to landscape, zoom controls

Session Timeout Problems:

• Mobile browsers background apps more aggressively
• Portal sessions timeout faster when app not active
• Workaround: Complete tasks without interruption, avoid multitasking

Mobile Best Practices:

DO on Mobile:

• Check bid notifications and new opportunities
• Review bid deadlines and pre-bid meeting schedules
• Read solicitation requirements and specifications
• Monitor bid status and award notifications
• Contact procurement staff via phone/email

DON'T on Mobile:

• Prepare and submit bid proposals
• Upload large document packages
• Complete complex forms with multiple file attachments
• Finalize bid pricing (too easy to make data entry errors)
• Perform first-time vendor registration (use desktop)

Cross-Device Credential Synchronization

Password Manager Benefits:

Recommended Password Managers:

• LastPass: Free tier, cross-device sync, browser integration
• 1Password: Paid ($2.99/month), excellent security, team features
• Dashlane: Free tier limited, cross-device sync
• Bitwarden: Open-source, free, good security

How Password Managers Help:

• Store complex passwords securely
• Sync credentials across all devices automatically
• Auto-fill login forms (desktop and mobile)
• Generate strong passwords during reset
• Never forget credentials again

Setup Process (Example - LastPass):

1. Install LastPass browser extension (desktop)
2. Install LastPass mobile app (iOS/Android)
3. Create master password (memorize this one password)
4. Save PlanetBids credentials to vault
5. Credentials automatically available on all devices
6. Login with auto-fill on any device

Browser Built-In Sync:

Chrome Sync:

• Sign in to Chrome with Google account (desktop)
• Sign in to Chrome on mobile device (same account)
• Passwords, bookmarks, settings sync automatically
• Access PlanetBids saved password on all Chrome devices

Firefox Sync:

• Create Firefox account
• Sign in on all devices
• Passwords and bookmarks sync
• Access credentials across devices

iCloud Keychain (Safari/Apple):

• Enable iCloud Keychain in Settings
• Passwords sync across iPhone, iPad, Mac
• Safari auto-fills credentials on all Apple devices

Edge Sync:

• Sign in to Edge with Microsoft account
• Enable sync in settings
• Passwords available on all Edge devices

How Do I Contact PlanetBids Support?

Direct Answer: Contact PlanetBids technical support through three channels: email support at the agency-specific help address listed on each portal's "Contact Us" or "Help" page (24-48 hour response for non-urgent issues), phone support during business hours at numbers found on portal footer or contact pages (immediate to 2-hour response for urgent access problems), or PlanetBids corporate support at (818) 992-1771 for platform-wide technical issues affecting multiple agencies. Always contact agency-specific support first, escalate to PlanetBids corporate only if agency cannot resolve systemic platform problems.

Agency-Specific Support Contacts

How to Find Your Agency's Support Information:

Method 1: Portal Footer

1. Scroll to bottom of any PlanetBids portal page
2. Look for "Contact Us", "Help", "Technical Support", or "Support" links
3. Click link to access support contact page
4. Phone, email, and hours listed

Method 2: Help Section

1. Click "Help" or "?" icon in portal navigation
2. Select "Contact Support" or "Technical Assistance"
3. Support contact information displays
4. May include FAQ section addressing common issues

Method 3: Vendor Registration Email

1. Search email for original vendor registration confirmation
2. Support contact often included in welcome email
3. Bookmark for future reference

Example Agency Support Contacts:

| Agency | Phone Support | Email Support | Hours (Pacific) | |--------|--------------|---------------|-----------------| | Sacramento County | (916) 874-7690 | planetbidssupport@saccounty.net | M-F 8am-5pm | | San Francisco | (415) 554-6229 | cityhall@sfgov.org | M-F 8am-5pm | | Orange County | (714) 834-2222 | cerritos_mel@ocpw.ocgov.com | M-F 7:30am-5:30pm | | Los Angeles County | (213) 974-2111 | vendor.registration@isd.lacounty.gov | M-F 8am-5pm | | Riverside County | (951) 955-6900 | planetbids@rivco.org | M-F 8am-5pm |

When to Contact Agency Support:

Agency Handles:

• Vendor registration issues
• Account lockouts and password resets
• Profile update assistance
• Solicitation-specific questions
• Pre-bid meeting inquiries
• Bid submission confirmation
• Award notifications and contract questions

PlanetBids Corporate Support

PlanetBids Corporate Contact:

• Phone: (818) 992-1771
• Email: support@planetbids.com
• Website: https://www.planetbids.com/support
• Hours: Monday-Friday, 6am-5pm Pacific Time

When to Contact PlanetBids Corporate:

Corporate Handles:

• Platform-wide technical issues
• Login problems affecting multiple agencies
• Browser compatibility questions
• Mobile app technical support
• System outages and downtime
• Feature requests and product feedback
• Vendor portal navigation training

When NOT to Contact Corporate:

• Solicitation content questions (ask agency)
• Award decisions and protests (agency only)
• Agency-specific policies (contact agency)
• Local business certification (agency programs)

Preparing for Support Contact

Information to Have Ready:

Required Information:

1. Agency name (City of Sacramento, Los Angeles County, etc.)
2. Your business name and vendor ID number (if known)
3. Contact name and email registered to account
4. Contractor license number (verification)
5. Specific error message (screenshot ideal)
6. Steps you've already tried (password reset, browser change, etc.)
7. Urgency level (bid deadline, routine access, etc.)

Documenting Error Messages:

Screenshot Method (Best):

1. When error appears, press Print Screen (Windows) or Cmd+Shift+4 (Mac)
2. Save screenshot to desktop
3. Attach to support email or have ready for phone description
4. Include URL shown in address bar

Write Down Exact Message:

• Error messages contain diagnostic codes
• Support can troubleshoot faster with exact wording
• Include any reference numbers or error codes

Example Error Message Documentation:

• "Error: Invalid username or password (Code: AUTH001)"
• "Session timeout - please login again to continue"
• "Account locked due to multiple failed login attempts"
• "Your account has been deactivated due to inactivity"

Expected Response Times

Email Support Response:

• Non-urgent: 24-48 business hours
• Urgent (bid deadline): 4-8 hours (include "URGENT" in subject)
• After hours: Next business day
• Weekends: Monday response (most agencies)

Phone Support Response:

• Immediate answer: 50% of calls
• Voicemail/callback: 1-4 hours typical
• After hours: Emergency procurement line (some large agencies)
• Weekends: No phone support (most agencies)

Escalation Process:

1. First contact: Agency support (give 24-48 hours)
2. No response: Call phone support (immediate escalation)
3. Still no resolution: PlanetBids corporate support
4. Critical deadline: Contact procurement officer directly (see solicitation)

Frequently Asked Questions

What should I do if I forgot both my username and password for PlanetBids?

If you forgot both username and password, start with password reset process using your registered email address - the reset email confirms your username/email used for login. Navigate to the agency portal login page, click "Forgot Password", enter any email address you might have used (try business email first, then personal), and check for reset email. The email subject line or body typically displays your username. If this fails, contact agency procurement support with your business name, contractor license, and tax ID for verification - they can look up your account and provide username or reset credentials manually.

Can I use the same PlanetBids login for multiple government agencies?

No, each government agency using PlanetBids maintains a separate, independent vendor database requiring unique registration. Your City of Sacramento login credentials do not work for Sacramento County, San Francisco, or any other agency. You must create separate vendor accounts for each agency where you want to bid, though you can use the same email address across multiple registrations. This fragmentation is intentional - agencies maintain procurement autonomy and separate vendor qualification processes. Plan to spend 15-20 minutes registering on each agency's portal, allocating 2-3 hours for comprehensive regional coverage across 6-8 major agencies.

How long do PlanetBids login sessions stay active before timing out?

PlanetBids session timeouts vary by agency configuration but typically range from 60-90 minutes of inactivity. If you're actively working (clicking, scrolling, typing), sessions remain active indefinitely. However, leaving a portal page open while working in other applications or taking lunch breaks triggers inactivity timeout - returning shows "Session expired, please login again" message. Best practice: Complete bid preparation in dedicated sessions without long interruptions, save work frequently (download documents immediately, don't leave in cart), and accept that session timeouts are security features protecting sensitive procurement data from unauthorized access on unattended computers.

Why does clearing my browser cache log me out of PlanetBids?

Clearing browser cache removes stored session cookies that maintain your logged-in state on PlanetBids. When you login, the portal saves an authentication cookie (small data file) containing your session credentials - this allows you to navigate between pages without re-entering password. Cache clearing deletes this cookie, forcing re-authentication. This is normal behavior, not a problem. After clearing cache, simply login again with your credentials and select "Remember Me" to restore convenient access. For site-specific issues, use targeted cookie clearing (delete only planetbids.com cookies) instead of full browser cache clear to maintain login sessions on other websites.

Can I access PlanetBids from my smartphone or tablet?

Yes, PlanetBids portals are accessible from smartphones and tablets via mobile browsers (Safari on iOS, Chrome on Android recommended), though functionality is limited compared to desktop experience. Mobile access works well for checking notifications, reviewing bid opportunities, monitoring deadlines, and reading specifications. However, mobile devices struggle with complex tasks: uploading large file packages, completing multi-page forms with attachments, downloading full plan sets, and submitting final bids. Use mobile devices for monitoring and preliminary research, but always complete vendor registration and bid submissions on desktop/laptop computers with reliable internet connections and full-size screens for accuracy.

What does "This email address is not registered" mean when resetting password?

This error indicates you're attempting password reset on a PlanetBids portal where you don't have a vendor account, or you're using a different email address than registered. Common causes: (1) Wrong agency portal - you registered with Sacramento County but trying to reset on Sacramento City, (2) Different email - you registered with john@company.com but entering johnsmith@gmail.com, (3) Never registered on this portal, (4) Account deleted due to long inactivity. Solutions: Try alternative email addresses you use, verify correct agency portal (check original registration confirmation email), contact agency procurement to verify email on file, or create new vendor registration if original account unrecoverable.

How do I enable cookies for PlanetBids if my IT department blocks them?

If your company IT department blocks cookies (common in large organizations with strict security policies), you need corporate IT to create a cookie exception specifically for planetbids.com and your target agency domains. Contact IT support with this request: "Please add [*.planetbids.com] and [agency domain] to the allowed cookies list in our firewall/proxy configuration to enable access to government procurement portals required for business operations." Provide business justification (government contracting requires portal access), explain cookies are necessary for authentication (cannot access without), and offer to use dedicated procurement workstation with isolated browser profile if company-wide exception isn't possible.

Why am I stuck in a login loop where PlanetBids keeps returning me to the login page?

Login loops (successfully enter credentials, briefly see portal, immediately redirected back to login page) result from cookie problems, JavaScript errors, or session management failures. Troubleshooting steps: (1) Ensure cookies enabled for planetbids.com (see browser settings section), (2) Clear browser cache and cookies specifically for portal site, (3) Disable browser extensions (try incognito/private mode to test), (4) Update browser to current version, (5) Try different browser (Chrome instead of Firefox or vice versa). If problem persists across browsers after clearing cache, contact agency technical support - server-side session configuration may need adjustment.

Conclusion

PlanetBids login issues frustrate contractors during critical bidding windows, but systematic troubleshooting resolves 90% of access problems within 5-10 minutes using self-service solutions: password reset via forgot password link (resolves credential and lockout issues), browser optimization enabling cookies/JavaScript and updating to current Chrome/Firefox/Edge versions (eliminates compatibility problems), site-specific cache clearing removing corrupted session data (fixes login loops and display errors), and multi-device coordination logging out completely before switching between desktop/laptop/mobile access points (prevents session conflicts).

Understanding root causes prevents future disruptions: implement password manager (LastPass, 1Password, Bitwarden) syncing credentials across all devices, maintain updated browsers with PlanetBids-compatible settings (cookies enabled, JavaScript active, popup blockers configured), document agency-specific support contacts for urgent assistance (phone numbers, email addresses, business hours), and establish team protocols for shared vendor accounts minimizing simultaneous login conflicts. Contractors who proactively manage authentication infrastructure report 80-90% reduction in login-related downtime while maintaining uninterrupted access to time-sensitive government construction bids and public works opportunities.

When self-service troubleshooting fails, escalate efficiently through three-tier support structure: contact agency-specific technical support first (handles 95% of issues including account unlocks, profile updates, registration assistance), escalate to PlanetBids corporate support for platform-wide technical problems (browser compatibility, mobile app issues, system outages), and maintain backup access strategies including secondary email addresses, alternative devices, and colleague credentials preventing complete lockout during submission deadlines. Most critical: never wait until final hours before bid deadline to verify login access - test credentials 24-48 hours in advance allowing time to resolve unexpected authentication problems without missing submission windows.

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